Business process management workflow (noun) is the organized arrangement and execution of tasks within a business process. It involves identifying, defining, and refining the steps necessary to complete a task, from initiation to completion. For instance, a sales workflow may include lead generation, qualification, proposal, negotiation, and closing.
BPM workflows are crucial for optimizing business operations as they enhance efficiency, reduce errors, improve collaboration, and align processes with overall business goals. Historically, BPM workflows evolved from manual and paper-based systems to automated and digital platforms, enabling greater scalability and data visibility.