service

Service continuity management, a discipline that ensures organizations can maintain critical operations during disruptions, safeguards the delivery of essential services. For instance, a hospital’s ability to provide emergency medical care during a natural disaster exemplifies service continuity management in action.

Its significance lies in minimizing downtime, protecting reputation, and ensuring legal compliance. The concept gained prominence following major disruptions such as the 9/11 attacks and Hurricane Katrina, which highlighted the need for robust continuity plans.

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IT service continuity management (noun), a subset of business continuity planning, safeguards an organization’s vital IT services from disruptions. For example, a hospital’s patient records system should remain accessible in the event of a power outage.

IT service continuity management is increasingly crucial in today’s digital world. By ensuring uninterrupted IT services, businesses can minimize risks, maintain productivity, and protect their reputation. Notably, the emergence of cloud computing has played a significant role in enhancing IT service resilience.

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