Service continuity management, a discipline that ensures organizations can maintain critical operations during disruptions, safeguards the delivery of essential services. For instance, a hospital’s ability to provide emergency medical care during a natural disaster exemplifies service continuity management in action.
Its significance lies in minimizing downtime, protecting reputation, and ensuring legal compliance. The concept gained prominence following major disruptions such as the 9/11 attacks and Hurricane Katrina, which highlighted the need for robust continuity plans.
Originally posted 2024-02-09 00:42:46.
