Workflow process management, the methodical organization of tasks and activities, streamlines operations and enhances productivity. Consider a manufacturing plant where order fulfillment involves receiving raw materials, assembling products, and shipping orders. Workflow process management defines each step, assigns responsibilities, and establishes timelines.
This concept has gained prominence due to its ability to reduce costs, improve efficiency, and enhance customer satisfaction. Key historical developments include the introduction of Six Sigma and Lean methodologies, which emphasize continuous improvement and waste reduction. Workflow process management has become an essential tool for organizations seeking operational excellence.